ace336 Privacy Policy

ace336 ("we", "us", or "platform") operates a safe and reliable online entertainment platform for users in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of every member who uses our website (ace336.cam) and related services.

By registering on our platform or using our services, you fully accept the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

This policy applies to all ace336 digital services — including the main website, mobile browser version, casino games, sports betting, live chat support, and any promotional activities.

ace336 collects two types of information — personally identifiable information and non-personal technical information.

2.1 Personally Identifiable Information

• Full name and display name (username)
• Email address and mobile number
• Date of birth (for age verification — only members aged 21+ are permitted)
• Residential address (city, district, Bangladesh)
• National ID card or passport number (during KYC verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank account numbers (for payment processing only)
• Selfie or photo (for identity verification, where applicable)

2.2 Non-Personal and Technical Information

• IP address and device identifier information
• Browser type, version, and operating system
• Browsing history on the site, pages visited, and session duration
• Betting and gaming activity history (games played, bets placed, wins and losses)
• Cookie and local storage data
• Referral source (how you arrived at ace336)

ace336 collects information in the following ways:

3.1 Information You Provide Directly

You provide information directly when you register with ace336, complete account verification (KYC), request a deposit or withdrawal, or contact our live chat support. This information is collected with your consent.

3.2 Automatic Data Collection

Our servers automatically record technical information about your device, browser, and activity on the platform. This is used to ensure security, prevent fraud, and improve service quality.

3.3 Via Third Parties

Relevant information may reach us from payment gateways (bKash, Nagad, Rocket), identity verification services, and certain technology partners. However, this information is used solely to keep your services secure.

ace336 uses collected information for the following lawful and clearly defined purposes:

• Account management and verification: Completing registration, verifying identity, and ensuring account security.
• Processing financial transactions: Completing deposits and withdrawals, and preventing fraud and money laundering.
• Customer support: Resolving your questions and issues via live chat and responding by email.
• Platform improvement: Analyzing user experience to improve service quality.
• Promotional communications: Informing you about bonus offers, new games, and special events, where you have given your consent.
• Responsible gaming: Monitoring gaming behavior to identify problematic patterns and provide assistance.
• Legal obligations: Complying with applicable laws and regulations, and reporting to regulatory authorities.
• Security and fraud prevention: Countering cyberattacks, unauthorized access, and fraudulent activity.

We never use your information for purposes beyond those stated above. If the purpose for using your information changes, we will notify you in advance.

ace336 does not sell, rent, or commercially distribute your personal information. However, in specific circumstances we may share limited information with the following parties:

5.1 Payment Service Providers

Necessary information is shared with bKash, Nagad, Rocket, and banking services to complete financial transactions. These organizations are governed by their own privacy policies and use your information only for payment processing.

5.2 Technology and Gaming Partners

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive minimal technical information to ensure correct gameplay. They do not receive information that identifies you personally.

5.3 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable laws. In such cases we always provide only the minimum information required.

5.4 Business Transfers

In the event of a business restructuring, merger, or acquisition of ace336, user data may be transferred to the relevant party. If this occurs, we will notify users in advance.

The ace336 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help our platform function more effectively.

6.1 Essential Cookies

These cookies are essential for the core functionality of the site — maintaining login sessions, storing security tokens, and keeping your gaming session secure. They cannot be disabled.

6.2 Analytical Cookies

These cookies are used to understand how users interact with our site. They track page views, session duration, and the most frequently used features.

6.3 Functional Cookies

These store your preferred language, display settings, and other personalized preferences to provide a better experience on your next visit.

You can control cookies by changing your browser settings, but disabling certain cookies may cause some ace336 features to not work correctly.

ace336 uses industry-standard technology and practices to protect your personal information. Our security framework is organized at the following levels:

7.1 Technical Safeguards

• SSL/TLS encryption is used for all data transmission
• Collected sensitive information is stored with AES-256 encryption
• Two-Factor Authentication is available
• Firewall and intrusion detection systems are actively monitored
• Regular security audits and penetration testing are conducted

7.2 Organizational Safeguards

• Only authorized staff have access to personal information
• All staff work under confidentiality agreements
• Data protection training is provided on a regular basis

7.3 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be retained for the applicable period to meet legal obligations. Once no longer needed, information is securely deleted or anonymized.

ace336 gives the highest importance to your rights regarding your information. You have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. Contact us by email and we will provide a copy of the information we have stored about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, we are obliged to correct it. This can be done through your account settings or via our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or other specific purposes. We respect such requests.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format. We will make every effort to fulfill this request.

To exercise any of the rights listed above, contact our support team via live chat or email. We will respond to your request within 30 days.

ace336 is for users aged 21 and over only. We do not knowingly collect or process the personal information of anyone under 21.

We take active steps to verify age at the time of registration. If we receive information indicating that an account holder is under 21, we will immediately close that account and delete the associated information. If a parent or legal guardian believes their child's information has been collected in error, please contact us immediately.

ace336 reserves the right to review and update this privacy policy as needed. When changes are made, we will notify you in the following ways:

• A new "Last Updated" date will be displayed at the top of this page
• For significant changes, a notification will be sent to your registered email address
• A brief notice may be shown when you log in to the platform after changes have been made

Continued use of ace336 after any changes will be taken as your acceptance of the updated policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 Bengali live chat support is available at ace336.cam
• Email: [email protected]
• Support Hours: Around the clock (BST, UTC+6)

We aim to respond to all your communications as quickly as possible. Your privacy is our highest priority.